Christmas is the Post Office’s ‘Super Bowl’. Carriers know it, they bust balls. Clerks? They have 1 speed: molasses in January. As they added standards to carriers, they took them away from clerks. Can’t make in-city overnight delivery? Remove the standard! Not, lets change things so we do meet overnight, lets just do away with the pesky standard!
Package volume such you can’t fit them all in a truck? Can’t get them all worked? Maybe you should start early? Nope. Maybe work the big ones before shift so subs can run them out ahead of time? So then they’d all fit? Nope. Instead clerks choose to work them (small to large) at a snails pace so the carrier is out past dark. So the customer gets poor service.
When a business puts the customer last, the customer will put them last.
[For over 20 years Des Moines made Tuesday letter volume artificially light. Sometimes 1/3 Monday volume. I just happened to get burnt because I forgot that. They wouldn’t even change their M.O. to accommodate Christmas. Can you believe that?]